Information We Collect

We may collect both personal and non-personal information, either directly from you or automatically through your interaction with our website.

a) Information You Provide

• Full Name

• Contact Number

• Email Address

• Billing and Shipping Address

• National ID (only if required for verification or purchase of specific hardware/software)

• Payment Method Details (processed securely via third-party gateways)

b) Automatically Collected Information

• IP Address

• Device Type (Mobile/Desktop)

• Browser Type

• Access Time and Date

• Pages Visited

• Cookies and Tracking Data

Legal Basis for Data Collection (Under Bangladesh Law)

We collect and process your data under the following legal grounds:

• Contractual necessity – to fulfill your order or request

• Legal obligation – for record keeping and taxation (as required by Bangladesh law)

• Legitimate interest – to improve website performance and enhance customer experience

• Consent – for optional services like promotional emails and SMS

How We Use Your Information

• To process, ship, and deliver orders

• To verify transactions and customer identities when necessary

• To provide updates on your orders or service status

• To send offers, newsletters, and promotional communications (if opted in)

• To improve our website’s design, security, and performance

• To comply with applicable Bangladeshi laws and regulations

Data Storage and Retention

Your information is stored securely on encrypted servers and protected through SSL (Secure Socket Layer) technology.

• Transactional data will be retained for at least 5 years for tax and regulatory compliance under Bangladesh’s VAT and tax rules

• Non-transactional data is retained only as long as necessary for its intended purpose

• You can request deletion of your personal data unless we are required to retain it under applicable laws

Data Sharing and Disclosure

We do not sell or trade your personal information. However, we may share your data with:

• Trusted third-party service providers (e.g., payment gateways, delivery couriers like Sundarban, Pathao, etc.)

• Government authorities if legally required under the Digital Security Act 2018 or any court order

• Fraud detection systems to ensure secure transactions and prevent cybercrime

All third parties are contractually obligated to keep your data secure and use it only for intended purposes.